Refund & cancellation policy

Current payment status

No real payments are accepted in this prototype. Listed shop prices are preview prices, not an active checkout offer. The following digital-purchase principles must be finalised and implemented before sales begin.

Digital delivery and withdrawal

For eligible immediately supplied digital content, a change-of-mind refund may be unavailable only after you expressly request immediate supply, acknowledge the loss of the withdrawal right, and supply has begun in accordance with applicable law. A general non-refundable label does not replace those steps.

Exceptions and problems

Contact us about duplicate or incorrect charges, undelivered items, unauthorised transactions or materially faulty content. We will investigate and provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund. Statutory rights always remain in place.

EUR refunds and bank conversion

Any refund due is issued in EUR through the original payment method where possible. A refund converted by your issuer into another currency may differ from the original local-currency amount because exchange rates and issuer fees can change. This does not limit the amount or remedy required by applicable law.

Request help or a refund

Email support with your order reference, purchase date and a description of the problem. Never send full card details, passwords or access tokens. Refunds, when due, will be returned through the original payment method where possible, not as a withdrawable game balance.

Request help or a refund